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Cancellation

1.0
Babbel - Cancellation
Original review updated by user Mar 30, 2023
I purchased Babble over 1.5+ years ago, auto pay was set up. At first I could not gain access beyond 1st lesson. I spoke to customer service and was able to gain access for 1 lesson, then could not gain access after without calling customer service again. I have...
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#4476182 Review #4476182 is a subjective opinion of poster.
Pros
  • User friendly
Cons
  • Access limited and have to contact cs monthly
Loss
$805
Preferred solution
Cancellation/renewal of my subscription and payment.

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Verified Reviewer New Reviewer

To speak to customer service

3.4
I was hacked and changed my email address. No longer had the Babbel app. on my phone. So I just let it go. Although I did miss the lessons. Then yesterday I noticed that Babbel charged my account for another year. So I added the Babbel app. to my phone and tried to...
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#4376534 Review #4376534 is a subjective opinion of poster.

Trying to cancel my subscription

1.6
I just dont use Babbel anymore and want to cancel my subscription. Cant get anyone to answer phone and no reply to my emails!! About 2 years ago when I first ordered subscription then someone answered phone immediately, wish I still had that number I called, but now when I want to cancel I cannot get in touch with anyone!!!

User's recommendation: Ask for a phone number where you can cancel if you choose to!!

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#4453604 Review #4453604 is a subjective opinion of poster.
Location
Stony Brook, New York

Sensi saying in this app is most trouble teaching anything today I change my cell phone for a new cell phone and I try to login that I’ve been assisting so really sucks

Babbel - Sensi saying in this app is most trouble teaching anything today I change my cell phone for a new cell phone and I try to login that I’ve been assisting so really sucks
Today I change my cell phone for a new one, and I tried to log in the app that was impossible dream I never was successful trying to log in like 100 times and I tried to reset my password. Nothing works. And I try to talk with a customer service, but it's another failure and since I got the app I figured out the babble really sucks if you really want to learn another language go to YouTube have better stuff than 100% not only that beside that is free

User's recommendation: Not recommend to anyone.

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#4422840 Review #4422840 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer New Reviewer

Problem with my account

I ordered babble through PayPal I have the receipt. And yet you have confuse my email somehow with my sisters email and given her my app. I have emailed previously and I dont seem to get any solution. I either want this corrected so that I can use Babbel or I want it canceled and I want a refund of my money.
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#4423484 Review #4423484 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Lied about lifetime subscription

1.0