Babbel
Babbel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Babbel has 1.4 star rating based on 286 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Babbel to a friend or colleague.
- Rating Distribution
Pros: Brief intro to language, Good program, Easy to learn.
Cons: Poor customer service, No customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Babbel has 1.4 star rating based on 286 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Babbel to a friend or colleague.
- Rating Distribution
Pros: Brief intro to language, Good program, Easy to learn.
Cons: Poor customer service, No customer service, Customer service.43% of users think that Babbel should improve its Payment and refund flow.
50% of users say that they won't use Babbel in the future for similar services or products.Recent recommendations regarding this business are as follows: "Try not to double build them and make it easier if you do.", "Previously lifetime membership please check your statement", "Don’t", "As I’ve stated it’ll be just like their customer service non existent", "Help".
Most users ask Babbel for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Babbel Reviews
"Took money from me"
As normal practice when paying for something means buying a product or a service. In this case online product I followed all the prompts given after the...
"Cancel"
I want my money back. This is not for me and I would like a refund please. Just put the 199 back in my avg asap. Ive got a daughter in college who now needs...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Want to cancel and I want a refund. I cancelled one day after I signed up and realized I wont be needing it after all my daughter had already purchased something for learning Spanish.
Plus when I tried it was going way to fast and dont like that wasnt stopping from going forward . I want a refund immediately. I cancelled and you people still charged my account now you made my account at my bank overdrawn .
I cancelled this one day after signing up. I will be getting ahold of better business bureau if I dont get the $89.99 refund now Im pissed that you charged me after one day
Preferred solution: Full refund
User's recommendation: Buyer beware
Saint Petersburg, Florida
I paid but it won't let me login I've tried changing my password but it does not help
Their customer support is not open until 2 PM to 6 PM so I dont know if Im gonna be able to Contact I will try emailing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berlin, Land Berlin
Missleading marketing campaigns
Be careful with their misleading marketing offers. I was a paying customer for two years when I received a 65% price cut for live classes.
It was written "group classes" and "1:1 classes." I went for it, only to realize later that, surprise, surprise... 1:1 classes were not included. I contacted customer service, and they acknowledged the mistake, but, surprise, surprise... I was offered to pay more to get the 1:1 classes.
I went through my inbox looking for more Babbel marketing emails and found several misleading and overpromising claims.
This is not how you maintain customers; this is how you lose them. Be aware before you pay them anything.
User's recommendation: read the fine print because Babbel's offers are tricky
Jacksonville, Florida
Disputed transactions
You double build me
My credit card said contact you first
I called your help center at the appropriate hours.You kept me on hold for thirty minutes and then told me there's no Body To answer the phone
I called the next day.You literally held me online And nobody answered the phone
I'm 75.
Years old and typing to your Was totally useless
Now you are in dispute with my credit card company
One of your charges is now in dispute with my credit card company. Please approve.
As you can see, the other charge is still on my credit card.I only disputed one
User's recommendation: Try not to double build them and make it easier if you do.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Took money from me
As normal practice when paying for something means buying a product or a service. In this case online product I followed all the prompts given after the purchase, I am denied the product or the access to it.
So, having stated that I would like the money back. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middletown, New York
Resolved: Issues with the app?
Company fixed the issue and I have been provided with apology. They never solved the problem. They just refunded me my money.After four days, they answered me.Thank you for everything.
I have written several emails stating that I cannot continue to learn because I cannot make two words if there's no space. I have sent screenshots and yet I am still stuck in the same place.
I cannot continue any further with this where I am, so all day long I got nowhere today. No one is getting back to me.
They said they received my message and they were going to look into it. Well, that's not helping me learn today, is it?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very hard to cancel
I am very unsatisfied. I cannot speak to a live person. I will never purchase any products from Babbel again, and I will not recommend any of my colleagues to purchase.
Preferred solution: Full refund
User's recommendation: Help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicopee, Massachusetts
I want a refund for babble
I thought I was going to pay monthly and they took the whole amount for the year which I cannot afford at this time at all. Thank you
User's recommendation: Be careful of how they charge you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No help and no answer to call
No answer to the call after authentication. The rest of my 100 letters are annoyed, annoyed, annoyed, annoyed.
Preferred solution: Access and cancellation of second email addresss
User's recommendation: I am not sure. I can’t access my account. Can’t cancel my second email address wo which I no longer have access
Tampa, Florida
Not able access my lessons
I have received credit card statements saying Babbel has money out of it. However, I am only able to do 1 review lesson on the app.
But when I called customer service, I couldn't get a live person. I was then told to go to their website.
Louisville, Kentucky
Cancel
I want my money back. This is not for me and I would like a refund please.
Just put the 199 back in my avg asap. Ive got a daughter in college who now needs the money
User's recommendation: Don’t
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not honoring lifetime subscription paid about 10 years ago
I have been charged a monthly fee which is not supposed to happen. I signed up for a lifetime membership years ago and just started noticing a Babbel charge on my credit card.
Preferred solution: Return my lifetime membership @ no charge…. Since the beginning of these new charges and refund these charges
User's recommendation: Previously lifetime membership please check your statement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lakeland, Florida
Verify cancelation
I canceled my prescription almost a year ago just to see that they are again trying to say I did not cancel it. I will not be paying for this charge that I don't even use. I try to talk to somebody over the phone and the call does not even go through before hanging up on me what a disgrace of a company then I have to pay to talk to someone that works for Babble absolutely not...
User's recommendation: Don't use
San Marcos, Texas
Customer service is practically non existent and I might be switching to duo lingo
Limited access on my lifetime subscription. Called and was on hold for 30 minutes just for the automated voice to say no one was available to take my call.
User's recommendation: As I’ve stated it’ll be just like their customer service non existent
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To cancel.
I'd like to use Babbel for one year, but I canceled the auto-renewal. I did lesson one yesterday, but it wants me to order another subscription before I can see lesson two. If you would have a working phone number, we could talk this over and figure out where the problem is.
- Only cons
Preferred solution: Full refund
User's recommendation: Don't buy
I need a receipt.
Hello, you guys have charged my credit card not cool. 1# I would like to be taken off your automatic renewal for 2# I need a receipt for that purchase that your company made on april 27th 2024 for another year of babble. Giaforkids@***.com
Gia Davis
520274****
- Hard
Preferred solution: I would like a receipt. Were there purchase on April 27th 2024 the sum of 97.09 and would like to be taken off of your automatic renewal.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Unhappy with this company and want to warn others to NOT be misled…
I was interested in using Babbel prior to a trip to a foreign country. There was a promo I signed up for in June 2023 as it was only a 3-month plan.
I used the program for June, July and August - as that is what I understood I purchased when they promoted their program on a website/newsletter I frequent - the 1440 daily digest. Very surprised to find out that my credit card has been charged for the past year for close to $200, for their recurring billing plan. I have never opened the app since Labor Day, which they would be able to look up if they wanted to be helpful for a refund.
Please DO NOT become a victim like me of wasting $200 - and signing up with them. Their falsely promoted 3-month plan is a hoax, and only there to rip off consumers in their bogus subscription world.
- Nice try to teach a language
- Beware
- Billing rip - off
Preferred solution: Full refund
User's recommendation: DON’T!
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